ALBUQUERQUE — When an ambulance dropped Lola Harding’s mother off at Canyon Transitional Rehabilitation Center, the 87-year-old was carrying an oxygen tank to help with her labored breathing. She was in the throes of COVID-19 — exhausted from the late-night coughing fits that kept her from sleeping, disoriented to the point of hallucination. At the intake desk, an employee handed her a 23-page stack of admission papers.   

On page 8, a document stated: This Agreement Waives The Right To A Trial By Jury. Without giving it a passing thought, she signed it and handed it back to the clerk.

“I was so angry when I saw what that document was,” said Harding. “It made me feel that there was going to be no accountability.”

As deaths from COVID-19 surge in nursing homes across the country, Canyon and other facilities — many with histories of health and safety violations — are asking patients to sign such arbitration agreements. These contracts prevent patients and families from seeking a jury trial for wrongful death or negligence, instead binding them to the decision of an arbitrator usually paid by the nursing home company.

The agreements are a standard part of admission at all facilities run by Canyon’s parent company, Genesis Healthcare, one of the country’s largest for-profit nursing home chains and one that has been denounced by the U.S. Department of Justice as an “unscrupulous provider” that routinely provides “grossly substandard nursing care.”

In April, Gov. Michelle Lujan Grisham awarded Canyon a contract worth up to $1.3 million per month to exclusively house COVID-positive patients, despite the facility’s one-star health rating — the lowest possible score awarded by the federal Centers for Medicare and Medicaid Services (CMS). Canyon is a 73-bed facility. 

The use of arbitration agreements has drawn sharp criticism from families, as well as legal and elder-care advocates, who say they allow nursing homes to deliver substandard care without fear of legal consequences. In 2016, the Obama administration banned the use of arbitration agreements in nursing homes; that ban was overturned by the Trump administration last year.  

“These are very dangerous documents,” said David Hoey, a Massachusetts attorney who has sued numerous nursing homes operated by Genesis. “It’s almost a license to neglect or abuse, because if they do neglect or abuse, they can’t be sued.”

Lola Harding sits beside the sign for the Canyon Transitional Rehabilitation Center, where her mother stayed.

A 2019 analysis by the American Association for Justice, a nonprofit advocacy organization, found that Americans are more likely to be struck by lightning than to win a monetary award in arbitration. Though such agreements are voluntary, legal advocates say they are presented to patients and families during a time of extreme stress.

“My mom had no idea what she was signing,” said Harding. “It’s totally inappropriate to ask someone in that situation to sign away their right to access the court system.”

Fearful of future repercussions, Harding’s mother was adamant that she not be identified. She is a fiercely proud woman — a onetime educator who worked in accounting at Los Alamos National Laboratory. When Harding reached her by phone a few days after her admission, her mother said, “I can’t believe that this has happened to me. These have been the most horrible days of my life.”

She has since been discharged from Canyon and is recovering at an assisted living home elsewhere in Albuquerque.  

In a July 7 email, Genesis spokeswoman Lori Mayer said that “Canyon Transitional, along with all of Genesis’ subsidiary centers, have offered an arbitration agreement to patients and residents or their respective responsible party for years, as permitted under existing regulations.”

Nationally, studies have found that 70 percent of nursing home residents have signed arbitration agreements.

Even before the pandemic, nursing home inspectors documented a pattern of widespread and severe health and safety violations in New Mexico, tied with Arkansas for the highest rate of serious deficiencies in the  country, according to a database compiled by the nonprofit investigative news organization ProPublica. 

Eighty five percent of the state’s nursing homes “failed to provide and implement an infection prevention and control program” before the pandemic, according to an analysis by Searchlight New Mexico.  

In the past four years alone, CMS cited New Mexico’s 25 Genesis-owned nursing homes for nearly 1,000 violations of health and safety standards and chronic understaffing, according to the database. Inspection reports show that 41 of those deficiencies were issued to Canyon —  double the average number of health citations in other New Mexico nursing homes.

Since the pandemic’s onset early this year, at least 188 people have died in New Mexico nursing homes. Six of those deaths occurred at Canyon.

In recent months the federal government has suspended much of its oversight of nursing homes, including the requirement to report staffing levels. Meanwhile, employees at Genesis and other nursing homes in New Mexico have filed at least six complaints with the federal Occupational Safety and Health Administration, alleging that nursing homes are taking inadequate precautions against coronavirus and putting staff and resident safety at risk. 

“It’s really just a black box right now,” said Charlene Harrington, a sociologist at University of California San Francisco who researches the business practices of Genesis and other for-profit nursing home chains. “Nobody’s been able to find out what’s going on inside.

“I don’t see how anyone could argue that they could give informed consent for an arbitration agreement in the middle of a crisis, especially if they are sick with COVID,” she added.

Despite the pandemic, Genesis continues to show healthy revenues. In May, the company reported receiving more than $300 million in government grants and loans, including a $180 million grant under the CARES Act. The state of New Mexico pays more than $43,000 per day to Canyon alone — a figure that does not include federal reimbursements that are likely billed at an even higher rate.  

“Despite the challenges of preparation and response to this unprecedented pandemic, Genesis reported a solid first quarter of 2020,” the company declared in a May 27 press release. 

Nevertheless, the nursing home industry has been aggressively lobbying for blanket immunity from legal prosecution during the pandemic. Already some 20 states have granted legal immunity to nursing homes; discussions of federal immunity, an idea supported by Senate Majority Leader U.S. Sen. Mitch McConnell and other lawmakers, are ongoing. 

“This push for nursing home immunity is pretty shocking to me,” said Toby Edelman, a senior policy attorney at the Center for Medicare Advocacy. “How can you just say, ‘You’re automatically immune, no matter what happens?’ It’s really an anything-goes situation.”

Juliana Brenner contributed to this story.

CLARIFICATION; This story has been updated to clarify that David Hoey is an attorney who has sued Genesis for alleged abuses in various nursing facilities.  

Do you have info to share about Genesis Healthcare or Canyon Transitional Rehabilitation? Contact the reporter confidentially by texting the word Canyon to 505 427 2777, or email

Ed Williams, a Searchlight investigative reporter, covers child welfare, social justice and other issues. In 2022, he was selected for ProPublica’s Local Reporting Network to produce stories about abuses...